Check the batteries are in the correct way and they are new batteries. Ensure you have moved the slider to either the OFF position for the music and lights on, the ON position for just the lights.
First, ensure that the power cord is correctly plugged into a wall socket. If that does not work, unplug the lights from the wall outlet. Then unscrew each connector an ensure that the two terminals are properly inserted, re-tighten and test again.
Ensure that the tree lights are not plugged in, Unscrew the connector for that section and ensure that the two terminal are properly inserted, then re-tighten and test again. Usually if a single section does not light it is because the terminal are not connected properly.
The tree will settle during shipment and storage. It is important to shape the tree’s branches correctly to achieve a full look. This may require taking the time to go through your tree section by section and fixing any improperly shaped branches to achieve more fullness.
Make sure that the tree stand is set up properly and all sections are assembled securely. If the tree stand is damaged or missing a part, kindly reach out to us to report the issue. Your satisfaction is our priority, and we're here to assist you.
Check that the zipper is fully closed and secured so that the air stays inside the inflatable figure. Check if the motor is still powering the fan. If not check if the plug is securely plugged into the wall socket. Finally, unplug the inflatable and check if any debris has become lodged in the motor or fan mechanism.
Only use mild detergent with cold water to wipe the figure clean. Leave inflated until completely dry. Unplug, roll up and store in the storage bag provided. Do not clean the motor with any liquids, use a dry cloth only. This unit is not intended for use by children.
If the movement of your product slows down, or the sound becomes distorted then you will need to replace the batteries. See the instruction section for guidance.
